Change

VIADA Online Store clients can change bought items, by returning them in their original packaging no later than 10 working days from delivery date. In case of deficiencies that cannot be attributed to the consumer, return period extends to 30 days from order placement date, according to VIADA warranty certificate. When returning an item, transport costs from client address to VIADA SRL address is supported by VIADA SRL. When changing the size, VIADA clients can benefit from one free shipping per order. In this case, VIADA SRL sends free of charge the second size, supporting the shipping costs from VIADA SRL address to the client’s address. If the client wants to change a second time an item, all the shipping costs will be supported by the client. VIADA SRL can charge additional fees for returning worn items, deteriorated ones or without packaging, etc. in order to return them to the initial state. These additional fees can be from 10% to 50% of the item’s value.

How can I change an item?

VIADA Online Store clients can change an item when they want another size or another design. In order to check if a specific design is available in stock, please call Customer Care Department. After you have our confirmation that the item is available, please return the product according to our Return Policy.

How long does it take to receive the second item?

Our maximum time of change is 5 working days after you returned idem has been received at the S.C. VIADA S.R.L return address, therefore the faster you return the item, the less time you will wait for the second item.

Do you want to return an item? Please check here our Return Policy.