Generalities

1. In what countries Viada Online Store items can be shipped?

Currently, the VIADA Online Store sells VIADA brand products both in Romania and internationally, in any state in the European Union.

2. In how many languages can you navigate on VIADA website?

At the moment you can navigate in Romanian or in English.

3. Is it safe for me to shop from VIADA Online Store?

Yes. You can shop safely from VIADA Online Store as we make all the efforts to ensure that we have all the necessary resources that guarantee the safety of your orders.

4. What happens to items currently unavailable?

If an item is currently unavailable, the stock is zero and chances are very small that the product will be back in stock. You can still contact us and ask for availability of stock.

5. What happens with items that are out of stock for more than a week?

In this case, the design is out of stock and this cannot be bought from VIADA Online Store.

6. Will I receive the same article as the one in the image?

Yes, excepting the details and manually sowed accessories that can slightly differ from the ones in the picture.

7. Will my item have the same color as the one from the picture?

There can be differences between the color of the product and the color you see on your PC monitor because of different display setting.

8. Can I track my order?

Your Order Status can be tracked online. You only have to log in and go to My Account. Here you can access ORDERS and follow your order.

9. Can I cancel my order?

Yes. In order to cancel you order, please call our Client Care Department.

10. Can I cancel an Item from my order?

A product can be canceled from an order only if the order has not been placed. In this case just delete the article from the Shopping Basket.

11. How can I check If my order has been placed and everything is all right?

After placing an order, you will receive a confirmation email with all the order’s details. If you didn’t receive the email, please call our Client Care Department.

12. What do I have to do if I have received another product than the one I have ordered?/span>

If by accident you have received another idem than the one you have ordered, please call our Client Care Department.

13. What do I have to do if the article I have ordered is in a faulty state?

VIADA Online Store only sells products that are in a good condition. The package is also sealed with duct tape. Please check that before you take the package from the delivery person, all the seals are unbroken. If you receive a package in a bad condition, please call our Client Care Department. All the observations towards the integrity of the package must be made in maximum 48 hours from delivery time. Otherwise, we cannot assume responsibility for the problems noticed.

14. I forgot my password. How can I get it back?

In case you have forgotten your password, you can recover it if you go to RECOVER PASSWORD. After you fill in all the necessary details, you will receive an email. When you open that email, you will have all the indications there in order to change your password.

15. How can I receive information with new products or offers?

In order to receive the newest information on VIADA New Collection, Offers or events, please access the Newsletter section on our web page.

16. Can I cancel my Newsletter subscription?

Yes, you can cancel your Newsletter subscription. You only have to access the Newsletter section and fill in the Form.