VIADA, www.viada.ro, hereinafter referred to as VIADA, is the brand of the company S.C. VIADA S.R.L., organized under Romanian law, with headquarters in Bârlad, Str. Primăverii, Nr.30, Bl.G-8, Sc.E, Ground Floor, Vaslui County, Tel: +40 235 421 858, registered at the Trade Register under No. J37/239/1993, having Fiscal Code RO3602205 and Bank Account RO61RNCB0260003080950383 opened in Lei at BCR Bârlad. Accessing, visiting, or using the information/content and/or purchasing the products presented on the website www.viada.ro implies the acceptance of the Terms and Conditions stated below. To be informed about all the conditions of use of the site, please read all sections. VIADA reserves the right to make changes and updates to these Terms and Conditions, as well as to the content/structure of the site or the product offer, without prior notice and without specifying reasons. Please read the Terms and Conditions carefully every time you use this site. Continued use of the site implies acceptance of the changes made.
The entire content of the website www.viada.ro is the intellectual property of S.C. VIADA S.R.L. and is protected by Law no. 8/1996, the law for the protection of copyright and by laws regarding intellectual and industrial property. We inform you that certain images and visual elements presented on the website www.viada.ro may be generated or processed using technologies based on Artificial Intelligence (AI). These are used strictly for illustrative and marketing purposes. VIADA guarantees the user limited access, in personal interest (placing online orders, information, contact), on the website www.viada.ro. The user is not allowed to copy, transfer, modify and/or alter, use, link to, expose, include any content in any other context than the original one intended by VIADA and/or for a purpose contrary to VIADA's interests, include any content outside the VIADA website, remove the signs signifying VIADA's copyright over the content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content without the prior written consent of VIADA and entails the consequences provided by the legislation in force. The VIADA website is hosted on the servers of a third-party company. In case any errors appear on the site regardless of the reasons for their appearance, including site modifications, settings, or updates to programmed scripts, VIADA cannot be held responsible. VIADA reserves the right to rectify any omissions and display errors that may occur as a result of typing errors or software errors without notifying the user. Also, VIADA cannot be held responsible for errors occurring due to the use of certain browsers for visiting the website www.viada.ro. In case a user is given the right by VIADA to use, in the form described in a separate user agreement, a certain content to which the user gains access following this agreement, this right is subject to the Terms and Conditions in this document and extends only to that content defined in the agreement, only during its existence on the site or the period defined in the agreement, according to the conditions defined in the agreement. Any use of the content referred to above for purposes other than those expressly permitted by the document or the accompanying user agreement, if it exists, or outside the validity period of the agreement, is prohibited. The right to create a web link to www.viada.ro is limited, non-exclusive and revocable and is granted as long as it does not cause damage of any kind to VIADA or any of its partners, only after obtaining VIADA's written consent. VIADA is not responsible for the content, quality or nature of the sites reached through links from the www.viada.ro site. For the respective sites, the full responsibility lies with the owners of the sites in question.
In order for the customer experience on the www.viada.ro website to be complete and to make possible the dispatch and delivery of orders placed, they must agree that S.C. VIADA S.R.L. collects and processes the recorded data according to the provisions of Law no. 677/2001 and Law no. 506/2004. S.C. VIADA S.R.L. is registered as a personal data operator with the National Supervisory Authority for Personal Data Processing (www.dataprotection.ro) under number 30019. For more details, please read the Information Note regarding the protection of personal data. Therefore, VIADA guarantees the security and confidentiality of the data hosted and transmitted through its computer system and the use of personal data provided by the client under the specified conditions. Information transmitted to VIADA is used only for the purpose of confirming orders, sending various special offers, promotions, etc., only with the prior consent of the client. Providing personal data to VIADA is not mandatory for users and they can refuse to provide this data under any circumstances and can request its deletion from the database free of charge. VIADA guarantees users the right to ask VIADA to confirm whether or not their personal data is being processed, free of charge and/or to rectify, update, block or delete, free of charge, those provided data whose processing is not in accordance with the provisions of Law no. 677/2001 and/or to cease, free of charge, the processing of users' personal data and/or to cease sending promotional messages. Any notification for the deletion of personal data of users from the VIADA database shall be dated, signed and sent by the person registered in the database, by e-mail to [email protected], or by mail to the address: S.C. VIADA S.R.L., Bârlad, Bd. Republicii, Nr.7, Vaslui County, Romania. VIADA undertakes that personal data will not be disseminated to third parties. Personal data may, however, be transmitted to the entitled authorities for the purpose of verifying commercial transactions or to other entitled authorities for justified verifications based on the law, if requested in accordance with the laws in force. The website www.viada.ro uses cookies for the purpose of streamlining user access to the site. By continuing to browse, the user expresses their consent for the use of cookies. For more information about cookies, read here. VIADA guarantees that it will comply with the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, Law no. 365/2002 regarding electronic commerce, as well as Ordinance no. 130/2000 regarding consumer protection in the conclusion and execution of distance contracts with subsequent amendments. VIADA cannot be held responsible for errors resulting from the user's negligence regarding the security and confidentiality of their account and password. VIADA cannot be held liable in any way for the loss or alteration of personal data stored on the VIADA website for the purpose specified in this document.
Products sold through www.viada.ro are new, in VIADA packaging, and at the time of delivery are accompanied by the fiscal invoice and the warranty certificate, according to OUG 34/2014. The displayed prices include VAT (21%) and do not include delivery costs, unless specifically stated on the site. The purchase price printed on the invoice will be the same as the one established by the VIADA consultant together with the client at the time of order confirmation. VIADA products are offered subject to compliance with the Terms and Conditions provided in this document and within the limit of available stock. For this reason, VIADA assumes the right not to honor an order if the respective product is no longer found in VIADA's current offer. In the event that computer software errors and erroneous prices displayed on the site are found, the final price is always considered to be the one accepted by the client during discussions with the VIADA consultant. If the actual price of the product is higher than the price displayed on the site, our consultant is obliged to satisfy the request to deliver the product to the client at the price published on the site, only to the extent that VIADA can do this and the client does not refuse the order. If the actual price is lower than the price published on the site, and the client has paid the price in advance, the difference will be returned as agreed by mutual consent between the client and the VIADA consultant, but no later than 30 days from the date of receipt of the product. Images published on the site are for example purposes, and the delivered products may have small differences from the images presented, in relation to appearance, color or even accessories, as well as other characteristics. VIADA content (texts, product descriptions, technical characteristics, images, symbols) is compiled in accordance with information taken from raw material suppliers. For this reason, VIADA does not assume responsibility for product descriptions and specifications displayed on the www.viada.ro website. VIADA reserves the right to modify technical specifications of products without prior notice. VIADA does not offer any warranty, expressly or implicitly, including but not limited to the operation of this site, information, correctness of descriptions, content updates, products on the site as well as their fitness for a particular purpose. Users expressly agree that using this site and purchasing related products or services is at their own risk, the only derogation being VIADA's obligation to grant users the right of unilateral termination of the contract according to the legislation in force, a right detailed below in this document.
VIADA reserves the right to modify the rates practiced for the products available on the site without prior notice to users. The purchase price of a product is the one at the time of issuing an order by the user, within the limit of available stock. In the case of promotional offers, the purchase price of the product is the one at the time of issuing the order, within the limit of available stock and/or the promotional period, if defined. The purchase price of a product cannot be changed at a time after the issuance of an order except with the consent of the user and VIADA only if the order has not been dispatched to the client. Cancellation of a product purchased through an online order can only be made during the period between placing the order and delivering the product to the client. Cancellation of a product purchased and delivered to the VIADA client's home can be performed according to the provisions of the Product Return section.
Any user has the possibility to purchase VIADA products only if they possess or create an account within the www.viada.ro website. By creating the account, the user agrees with the Terms and Conditions provided. VIADA reserves the right to temporarily suspend a user's access or to block their account if non-compliance with the document's provisions is found. By completing the order, the client confirms that all data necessary for the purchase process, provided by them, are correct, complete and true at the date of placing the order. By completing the order, the Client consents that VIADA may contact them, by any means available to both the client and VIADA, to validate: product availability and quantities purchased by the client, the value of the order made and including, depending on the situation, other value-added services (transport) as well as product delivery details. The order taking schedule is Monday to Friday between 09:00 – 16:30, delivery being made Monday to Friday between 09:00 – 18:00 and if the client requests and it is possible, Saturday between 09:00 – 14:00. VIADA may automatically cancel the order made by the client, without any further obligation of either party to the other or without any party being able to claim damages from the other, in case the data provided by the user on the site are incomplete or incorrect or it is found that the user's activity on the site does not comply with the Terms and Conditions provided in this document. The client can cancel an order made when contacted by VIADA for validation. From the moment the client validates the value of the order made or when VIADA informs the client regarding their validated order, their order becomes a Distance Contract, thus applying the definitions contained in OUG 34/2014, to which these Terms and Conditions are annexed, but not limited to. All existing and ongoing orders of a client at a given time retain the data defined by the client before the time of modification, even if they change their personal data in the meantime, using the section available in the user account. Product delivery details including but not limited to the time required for delivery do not constitute a contractual obligation on the part of VIADA, without any party being able to claim damages from the other, in case either party can be or is harmed in any way from their violation. Any client possessing a voucher can redeem only one voucher within an order made online. The use of multiple vouchers will lead to the cancellation of the order by VIADA representatives.
Delivery of a product will only be made if the product is paid in full by the client through the payment method they opted for when issuing the order. Otherwise, delivery will not be made. Payment for products ordered from the www.viada.ro website can be made in advance or upon delivery of products (cash on delivery). VIADA reserves the right in certain cases to request payment for products in advance. Advance payment can be made by payment order or card payment, and proof of payment must be sent to VIADA at the email address [email protected]. Delivery will be made only after the money enters VIADA's account. Orders whose value is below 85.00 lei (VAT and transport included) are paid in advance by card.
Product delivery will be made to any locality on the territory of Romania. VIADA reserves the right to contact the client for the purpose of confirming the order before sending the parcel. Delivery will be made by Express Courier (Fan Courier or Sameday Delivery): 1 – 2 working days* (* Delivery times vary depending on the chosen payment method (for more details see payment methods) and may be longer than 1 - 2 working days during discount periods.), rates being valid for any locality in Romania. Delivery costs:
- FREE for orders exceeding 500 Lei
- 22.5 Lei for orders up to 499.99 Lei inclusive
In case the client is not found at the address mentioned by them in the form on the site, within the time interval established by mutual consent, they will be contacted by telephone by the courier. The courier will return once more after managing to contact them. If even this time the client is not found at the specified address, the order will be canceled due to refusal, and the product will be returned to VIADA headquarters. The client will be notified by email of the order cancellation, and after two refused shipments, orders will be paid in advance by that client. The invoice constitutes a sales-purchase contract according to the Romanian legislation in force. Signing the courier's documents represents the client's acceptance that the products arrived in good condition. VIADA reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons independent of VIADA including: snowfalls, fires, explosions, floods, strikes, government actions or other force majeure events according to Romanian legislation. The maximum value of damages that can be paid by VIADA to any client in case of non-delivery or improper delivery is the value of the amount collected by VIADA from this client.
VIADA offers warranty certificates for all marketed products, these being sent with the fiscal invoice and the ordered products. Warranty conditions are in accordance with Law 449/2003 and O.G. 21/1992. When requesting the warranty, it is necessary to present the defective product in its original packaging, together with related accessories, a copy of the fiscal invoice and the original warranty certificate. In case products are sent and arrive in conditions other than those specified above and/or unaccompanied by these documents, VIADA reserves the right to return the products to the applicant without solving the warranty.
According to O.G. 130/2000, "The consumer has the right to unilaterally terminate the Distance Contract, without penalties and without invoking a reason, within 10 working days from receipt of the product, in the case of service provisions, from the conclusion of the contract. The only costs that may fall on the consumer are the direct expenses of returning the products", for natural persons purchasing products from sites, using distance communication techniques, applying the definitions contained in O.G. 130/2000 art. 2 lit. e. The client is obliged to notify VIADA before returning/replacing products, of their intention to return/replace purchased products, through any means of written communication (e-mail: [email protected] / fax: +40 0235 421 858) within a maximum of 10 working days from receipt of the parcel and it is their responsibility to return the products referred to, to S.C. VIADA S.R.L., Bârlad, Bd. Republicii, Nr.7, Vaslui County, Romania, within a maximum of 10 working days from the date of notifying VIADA, in the state in which they were received. In case return conditions are not respected, VIADA has the right to invalidate the return request. In all cases, the return of products will be made by express courier, and return costs will be borne by the client. We do not accept returns through Poșta Română.
Any VIADA client can return one or more products purchased online from VIADA Online Store only in the following situations:
I. Products are not according to specifications on the www.viada.ro website or the order.
II. The parcel is in a severely damaged state and/or the integrity of VIADA seals (the parcel is taped by the sender at all edges with personalized VIADA adhesive tape) is affected. In this case, checking the integrity of products inside is recommended.
III. The client finds they ordered an erroneous size and/or wants another size.
IV. The client wants to exchange the ordered item for another model available in stock on the site.
Return of products is not allowed and the client cannot claim compensation in the following situations:
1. The product has undergone modifications adapted to the client's specific body dimensions (reduction, enlargement, narrowing, lengthening, shortening, etc.).
2. The client wants to replace the purchased product with another product with other specifications or of a different type, except for the situation provided in case IV.
3. The client notifies VIADA at a date exceeding the 10 working day period from the working day following the date of receipt of the parcel.
4. In the case of returning the product, the returned product is not in the same state in which it was delivered (in the original packaging with all labels intact and accompanying documents). Products showing physical changes, smell of perfume or others, stains (including deodorant stains), tears, chips, scratches, etc., are not accepted for return.
The return request will be solved within no more than 30 days from confirmation of the return. Solving the request can be materialized either by replacing the returned product or with the order value. Replacement of the returned product. Replacement will be made with another identical product of the same size in situations I and II and with an identical product but a different size in situation III, or another model, each situation I, II, III and IV being described in this section above. Replacement will be made under the conditions and limits of a normal order. Order value. If the client who returned a product in accordance with the situations described above and VIADA does not have a product for replacement, the company will offer the client the value of the product within no more than 30 days from confirmation of the return. The value of additional services including but not limited to product transport, paid by the client, is not reimbursed.
For greater precision in finding the size corresponding to the user, VIADA specialists offer some measurement tips:
Subscribing and unsubscribing to the VIADA site newsletter is free, voluntary and implies unconditional acceptance of the document, if the user has not already expressed this agreement. User data can and will be used by VIADA for the purpose of sending the Newsletter, within the limits of the privacy policy. VIADA does not promote SPAM. Sent messages are not unsolicited and respect the electronic commerce law regarding commercial communication as stipulated by Romanian as well as international legislation. VIADA will not include in information transmitted in the Newsletter advertising materials in the form of content referring to any third party that is not a partner of VIADA at that time. Communications made by VIADA through electronic distance communication means (e-mail) contain complete and compliant identification data of the sender or links to them at the date of content transmission. VIADA Newsletter subscribers can resend the communicated information to other persons at their own risk and under the conditions that they have not modified either the structure or content of the respective messages. Those who have received commercial messages from VIADA Newsletter subscribers are considered to have been previously informed by subscribers about the provisions of this document. In this context, VIADA cannot be held responsible regarding the actions of its subscribers. Opting out of receiving the Newsletter (unsubscribing) can be done by any user at any time by entering the email address in the specially dedicated area of the Newsletter. Unsubscribing does not imply opting out of the consent given for the Terms and Conditions in this document. VIADA reserves the right to select users to whom it sends the Newsletter as well as the right to remove from its database any user subscribed to the Newsletter without any subsequent commitment on the part of VIADA or prior notification thereof.
VIADA consultants cannot request information from its clients that falls into the category of confidential information (user account or user account password, bank cards or any other personal passwords, etc.) Any client who discloses confidential data to a third party is responsible for this action. In case a user is harmed by a third party claiming to represent VIADA's interests, the user will inform VIADA of such an attempt, and VIADA is not responsible and cannot be held liable in case of damage. The following actions taken are considered attempts to defraud the www.viada.ro site and implicitly VIADA: accessing data of any type of another user by using an account or by any other method, altering the site content, affecting the performance of the server on which the site is hosted or altering the content sent by any method by VIADA to the user or disclosing content sent by any method by VIADA to any third party who does not have the necessary legal authority when they are not the legitimate recipient of the content, entailing the consequences provided by the legislation in force. VIADA cannot be held responsible for errors resulting from the user's negligence regarding the security and confidentiality of their account and password. VIADA cannot be held liable in any way for the loss or alteration of personal data stored on the VIADA site for the purpose specified in this document.
VIADA does not offer any kind of direct or indirect guarantees that the www.viada.ro services and/or purchased products comply with the requirements or needs of users and are accessible to them uninterruptedly and without errors. In case of damage of any nature that may result from use or inability to use the content type information presented or not on the site, or for any type of errors or omissions in presenting content that may lead to losses of any kind for users, VIADA cannot be held responsible. VIADA is not responsible for the content, quality or nature of other sites reached through links from the content, regardless of the nature of these links. For respective sites, responsibility belongs entirely to their owners. If a user considers that VIADA has sent content to them that violates copyright or any other rights, they can contact VIADA for details so that VIADA can make an informed decision.
Force majeure exempts from liability the party invoking the force majeure event, only if it prevents the party from fulfilling the obligation to completion, provided that the other party is informed by the party or the party's legal representative in writing within 5 working days from the occurrence of the event and if it is proven by a document issued by a competent authority. If within 15 days from the date of the force majeure event, the said event does not cease, each party shall have the right to notify the other party of the termination of the Distance Contract by right, without either party being able to claim further damages from the other.
Any dispute arising between VIADA and the users of the www.viada.ro website shall be resolved amicably. If an amicable settlement is not possible, the dispute will be submitted for resolution to the competent Romanian courts within the jurisdiction of Bârlad. The applicable law is Romanian law. In the event of losses, costs, lawsuits, expenses, or other liabilities of the user caused by non-compliance with the Terms and Conditions, the user is solely responsible, and VIADA cannot be held liable. Regardless of the cause, if any of the clauses present within the Terms and Conditions stated in this document are found to be null or invalid, this clause shall not affect the validity of the other clauses.
The VIADA contact details published on the site are correct. Sending notifications addressed to VIADA shall be carried out electronically (email or contact form), by telephone, or by any other means of communication available to both the user and VIADA. By using the contact form, the user allows VIADA to contact them using the contact details registered by them in the form. The partial or complete filling out of the contact form and sending it does not obligate VIADA to contact the user in question. VIADA reserves the right not to respond to all requests of any nature received through the means of communication mentioned in this section.
VIADA, www.viada.ro, referred to in this document as VIADA, is the brand of the company S.C. VIADA S.R.L., organized under Romanian law, with headquarters in Bârlad, Str. Primăverii, Nr.30, Bl.G-8, Sc.E, Ground Floor, Vaslui County, Tel: +40 235 421 858, registered at the Trade Register under no. J37/239/1993, having Fiscal Code RO3602205 and Bank Account RO61RNCB0260003080950383 opened in Lei at BCR Bârlad. Accessing, visiting, or using the information/content and/or purchasing the products presented on the website www.viada.ro implies acceptance of the Terms and Conditions set forth in the present document. By agreeing to these Terms and Conditions of use of the VIADA site, users assume full responsibility for the consequences arising from the use of the www.viada.ro site under these conditions. VIADA reserves the right to make changes and updates to these Terms and Conditions, as well as to the content, structure of the site, and product offer without prior notice and without specifying reasons, without being held liable for any errors appearing on the site for any cause, including due to changes, settings, etc., that are not made by the site administrator. Any other problem caused by VIADA products and services and which is not already addressed by any article in this document shall be resolved amicably within 30 working days from the date the user notifies VIADA of the problems in writing. If an amicable settlement is not possible, the dispute will be submitted for resolution to the competent Romanian courts within the jurisdiction of Bârlad. The applicable law is Romanian law.
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